Terms & Conditions
PURPOSE AND SCOPE OF USE
The purpose of these stipulations is to regulate the use of the electronic sale services of the different goods and services offered by CWB SPAIN SL hereinafter EPIXLIFE, a commercial company that operates over the Internet from its website www.epixlife.com, selling products and services for the optimization of well-being to its customers.
The clauses that are listed below configure the framework contract that all users who access the www.epixlife.com page are obliged to know and accept. For the sole purpose of these general conditions, the expression "user" includes any Internet user who accesses the website www.epixlife.com either directly or from any other Internet site.
The services offered by EPIXLIFE on this website will be governed by the conditions contained in this contract. EPIXLIFE reserves the right to modify, totally or partially, these general conditions, the new ones agreed upon from the moment of their publication on the page being applicable. In any case, the aforementioned modifications will not have retroactive effects on the goods or services already previously contracted by users.
These General Conditions bind both parties and form an integral and inseparable part of the sale contract whose effectiveness operates at the time of signing the order at the request of the client, through the contracting mechanisms that will be specified later, all in accordance with the provisions of art. 1,255 of the Civil Code that includes the principle of the autonomy of the will and agreements between the contracting parties. For all purposes, it will be understood that, when placing an order, the user accepts the conditions and rules of use listed here.
To fully guarantee the rights of consumers and users of EPIXLIFE, these General Conditions are established in accordance with the provisions of Spanish law, and in particular in Law 3/2014, of March 27, by which it is modified the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 7/98 of April 13, General Contracting Conditions, Law 7/96 of January 15, Retail Trade Regulation, Code Civil, Directive 2000/31 CE of the European Parliament and of the Council of June 8, Law 34/2002 of July 11 of services of the information society and electronic commerce, Law 23/2003 of July 10 of Guarantees in the sale of Consumer Goods and other applicable laws and their implementing regulations.
II.-IDENTIFICATION AND COMPANY NAME OF THE OFFERING COMPANY
CWB SPAIN SL with registered office at Calle de la Travesía s / n, Base 2- Marina Real de Valencia 46024, provided with CIF B98819477, provides its electronic sales services over the Internet on its page www.epixlife.com Your contact address is the e-mail firstname.lastname@example.org The address for claims purposes will correspond to the one indicated as the company's registered office.
These General Conditions regulate the contracting of products and services for the optimization of well-being by EPIXLIFE and the advertising directed to its customers / users, all of this through its website, as well as the rights and obligations of the parties derived from the operations of sale and purchase arranged between them.
IV.-LEGAL CONDITIONS FOR THE PROVISION OF THE SERVICE AND RESPONSIBILITY CLARITY AND TRANSPARENCY IN THE INFORMATION
EPIXLIFE in compliance with the provisions of art. 10 of Law 34/2002 of July 11, through its website and these General Conditions, allows access by electronic means in a permanent, easy, direct and free way to the comprehensive information of its company name (data fiscal, registry, address and communications address), as well as the client's data, with exclusive access to it, held by the company.
V.- CONDITIONS OF ACCESS OF THE USER / CLIENT
The user of the EPIXLIFE website will have the right to free and open access to the public information collected therein, although EPIXLIFE reserves the right to restrict access to information, promotions and special offers to its registered customers.
Any user who accesses the EPIXLIFE website has the right to register as a customer, thus being able to avail themselves of the special offers aimed at the group of registered customers if they meet the specific conditions of the offer that are specified for each product. The public information contained on the EPIXLIFE website referring to both the EPIXLIFE company and the brands, products, logos,... of the wholesale companies and manufacturers of the products and services offered are protected by the legal provisions on intellectual and industrial property, so the copy, transmission, assignment, disposal or use by the client outside the advertising purpose of its virtual publication that does not have the expressed consent of EPIXLIFE or the manufacturer of the product or the owner of brands and logos is not authorized, under the terms provided in section XI on Industrial and Intellectual Property Rights.
The client / user prior to the formalization of the purchase of any of the products offered by EPIXLIFE must register their data and personal information necessary for the formalization of the sale contract (name and surname or company name, ID / NIF, address, email address, phone / fax number).
In order to place orders on the website, each client will provide EPIXLIFE their personal data. voluntarily and under their responsibility.
All personal data provided by clients in a fraudulent or false manner may be considered a crime of falsification of commercial documents.
EPIXLIFE offers the customer a personal registration system through a personalized access code (login) and a password to facilitate future purchase operations for the customer. In this case, the client may designate the desired key and password at their discretion, as long as these are available or are not assigned to other clients. Through an automatic process, EPIXLIFE, if desired by the client, will generate the login and password for the client. Logins or passwords with immoral, injurious, humiliating, discriminatory content or that contravene the provisions of the laws, nor those with terms that refer to brands, products or names protected by the legal provisions on Intellectual Property, Industrial or contrary to the rights to privacy, honor and self-image are not allowed.
The client undertakes to ensure the confidentiality of his own access code (login) and password. EPIXLIFE is exempt from any responsibility derived from the incorrect use or negligence on the part of the client in complying with his obligation of confidentiality of his access codes.
VI.- OFFER AND ACCEPTANCE PROCESS.
CONDITIONS OF SALE AND DELIVERY OF THE PRODUCT
Pricing policy: EPIXLIFE reserves at all times and unilaterally the right to modify the price of the products and services offered through its website.
To guarantee the customer the certainty and security of the price of their products, this will be the one in force in the advertising coinciding with the time of formalizing the order.
In the electronic purchase process, the following steps will be followed according to the menu of options consigned on the EPIXLIFE website Information about the product offered to the customer:
Wellness Optimization Report
Optimization Report for Athletes and Elite Athletes
Vegan Optimization Report: description, manufacturer's brand, indicative photograph (if applicable).
Due to the availability of the manufacturer , the purchased product may undergo non-substantial modifications in the components, characteristics or benefits of the batch that comprise it, as long as they do not represent a demerit of the qualities and benefits advertised.
Information on the price of the product: information on the final price or sale price to the public of the product to be purchased, containing the final cost for the customer and including VAT, shipping costs and merchandise insurance and handling derived from transport. The final cost, therefore, will be communicated to the customer in the electronic purchase process before he formalizes his acceptance by choosing the option "order acceptance" from the options menu. Possible discounts or promotional gifts will be freely directed by EPIXLIFE to the groups designated at any given time by EPIXLIFE or depending on the product offered, according to the existing advertising at any given time on its website.
Acceptance of the order: at the time of formalization of the order, once the option of the order acceptance menu has been used, it is understood that the client's consent has been given for the validity and effectiveness of the sales contract that binds the parties. EPIXLIFE will electronically store the order.
The commitment made by EPIXLIFE of sale and delivery of the merchandise offered is subject to the stock of the advertised product and its availability until the end of stocks, so EPIXLIFE in its commitment to quality and customer service, tries at all times to ensure that advertised products are available. However, if there are exceptional circumstances involving interactive multi-ordering or those that lead to the end of stock of the product, the order and the contract signed between the parties will be void by virtue of this resolution clause, fully restoring the customer in the event of prepayment. the amounts paid by the same, without any compensation in favor of any of the parties for breach of contract, consequential damage or loss of profit.
Forms of payment by the client. The following payment systems are established: Google Pay, Paypal, Shopify Payments, Payment Gateway - Visa / Mastercard Card, Shop Pay, Amazon Pay, Pay + Afternoon, Postpone, Cofidis, FinOnline, Klarna, Latter Pay, Oney, Sequra
Invoice: EPIXLIFE will issue an invoice in electronic format (PDF) that will be sent to you by mail, once the sale has been made. EPIXLIFE warns that you will not be able to subsequently modify the sales invoices in compliance with current regulations. (Royal Decree 1496/2003 on Billing regulations, modified by Royal Decree 87/2005). The invoice will be issued in the name of the individual or company that places the order, so the customer must ensure that the order is placed in the correct name. Subsequent changes will not be possible.
Delivery period of the purchased product: a period of 48 to 72 hours is established for the effective delivery of the product, counting from the moment in which the delivery date was set when the order was placed, and once it has been validated the payment of the product through the assigned platforms.
Place and form of delivery: The order will be delivered to the address designated at the time of contracting by the client. The subsequent modification of the place of delivery requested by the client may generate additional expenses on the sale price that will be at the expense of the buyer. The merchandise will be delivered to the customer by the transport company United Parcel Service España Ltd and the SRC Company also called UPS, together with the delivery note containing the data that will allow the customer, the order, and the number of packages that make up the shipment to be identified. The merchandise is covered at all times against risks of transport, loss and manipulation.
If the client finds mistakes in the merchandise received at the time of delivery or that it is visibly damaged, they must mark these circumstances on the carrier's delivery note and inform EPIXLIFE of these facts within 24-48 hours in writing or e-mail to email@example.com through the customer service published on its website, implementing the withdrawal form that is provided in the point to that effect, addressed to the email or the company's registered office. In any case, the customer must verify that the merchandise has been delivered in perfect condition. Claims after 14 business days after delivery cannot be accepted.
The merchandise delivered to the customer must be used within an agreed period of 72 hours and returned to the company for analysis, if the "kit" is not received within that period, EPIXLIFE will not be responsible for returns on products handled by the customer. or those goods that are returned incomplete both in their main elements and accessories. Merchandise that could not be delivered within a period of 48 hours or 2 business days from its departure from the EPIXLIFE facilities for reasons not attributable to the seller will be returned to the seller, returning the amounts paid in the case of orders in the prepaid mode.
VII.- PRODUCT GUARANTEE
The guarantee of the products sold by EPIXLIFE is provided and established by virtue of the existing regulations on guarantees in the Sale of Consumer Goods, a legal framework that aims to provide the consumer with different options to demand remediation when the goods acquired are not compliant. with the contract, giving you the option to demand the repair or replacement of the property, unless this is impossible or disproportionate. When the repair or replacement is not possible or is disproportionate, the consumer may demand a price reduction or the termination of the contract.
Commercial Warranty: Manufacturers may offer additional warranties, the length and duration of which differ by product and brand. Said guarantees shall be exclusively borne by the manufacturer who is bound by them. By virtue of this law, the seller is obliged to deliver to the consumer goods that are in accordance with the contract of sale in the terms that the law itself establishes, therefore, as established in article 4 of the aforementioned law on the seller's liability and the rights of the buyer: "The seller will respond to the consumer for any lack of conformity that exists at the time of delivery of the good. Under the terms of this law, the consumer is recognized the right to repair the good, to replace it. , to the price reduction and to the termination of the contract. " In any case, the batch number of the product to be repaired must correspond to the files owned by EPIXLIFE.
EPIXLIFE will not be responsible for possible damages that may result from misuse or manipulation. The guarantee will not be valid in case of factors external to the normal use of the product by the customer or by third parties not authorized by the manufacturers. The calculation of the guarantee will begin on the same day of delivery. To regulate the aspects of the commercial guarantee not included in this Law 23/2003, the regime contained in Law 7/1996, of January 15, on the Regulation of Retail Trade will be applied.
VIII.- CUSTOMER RIGHTS
Confidentiality and security of the client's personal data in accordance with the provisions of current Spanish legislation on data protection. No dissemination, transmission or publication of customer data without their express consent. No receiving promotional or advertising emails if they have been rejected. Consult, modify and delete the personal data of the client that are in the EPIXLIFE database at the request of the client, all in accordance with the provisions of the section on Personal Data Protection. Free access to the open sections of the EPIXLIFE website. Know at all times the status of the order processed.
Unilateral withdrawal / revocation of the requested order: In accordance with the provisions of art. 104 of Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defense of Consumers and Users, the client (consumers or users are considered only the natural or juridical persons who acquire, use or enjoy the product as final recipients) will have the right to revoke the requested order within a period of fourteen days from receipt of the same, prior communication to EPIXLIFE within that period so that the appropriate return channels are established (return number, and form and delivery address of the return shipment), with a refund of the price only of the product that had been paid for it. In case of exercising this right of withdrawal, the return costs and the damage suffered by the product or merchandise will be borne by the customer. In cases of use, breakage of the seal or opening of the container of the good, said return will not be accepted. The return costs will be subtracted from the price of the product at the time of the return of the money. In no case will it be possible to manage returns or exchange procedures for merchandise at our registered office.
EPIXLIFE will not be responsible for returns on products handled by the customer, or those goods that are returned incomplete, both in their main elements and accessories. The right of withdrawal will not proceed outside the indicated period that due to its nature cannot be returned. Neither will the withdrawal of merchandise or orders that may be considered due to their special characteristics as requested by the client.
In case of exercising the right of withdrawal, we ask you to fill out the form on our page at Contact Us and we will proceed to contact you.
Professionals: They will not be considered consumers and users who, without becoming final recipients, acquire, store, use or consume goods or services, in order to integrate them into processes of production, transformation, marketing or provision to third parties, so they will not benefit from the rights granted to consumers.
Instructions for shipping products: The delivery of a possible return will not be managed directly at our facilities, but will be delivered to the carrier for shipment. We inform that, to avoid any incident, it is necessary that the smaller products are protected by an external packaging - just as you have received it at your home - and thus avoid any type of damage or manipulation of the original packaging of the product during transport. For larger products it is not essential to have an external packaging protecting the original, however, it is important that you ensure that the product is sent properly protected inside the original box with the protections intended for this purpose (corks, polystyrene, plastic bubble, etc.) and avoiding any type of manipulation in it. For any questions about the correct delivery of the products, please contact our Customer Service department.
IX.- OBLIGATIONS OF THE USER / CLIENT
Keep your personal keys (login and password) with due diligence.
Use the information published by EPIXLIFE exclusively by the client strictly within the intended personal business relationship.
The Users are not to reproduce, sell or dispose of the information published by EPIXLIFE in all its contents without the express permission of the company itself.
Faithfully use the shopping service provided by EPIXLIFE on its website, refraining from manipulating the contents of its website, or interfering with its computer media through viruses or other behaviors prohibited by law.
Respect the purchase agreement once the order is accepted, with the timely payment of the agreed price.
X.- RIGHTS OF EPIXLIFE
Preserve, modify or suspend your website without prior notice.
Modify the price of the offers.
Reject orders due to lack of stock or non-payment of the customer.
Refuse access to computer tools to clients in the event of non-compliance with these conditions.
Receive the amount of the customer's purchases once the transaction is accepted.
Reserve the domain and retain full ownership of the article until full payment by the customer.
Reserve the right to carry out raffles for goods or services on its website.
In case of conflict or controversy, the client can take advantage of the platform for extrajudicial resolution of online disputes of the U.E. at the following link https://ec.europa.eu/consumers/odr
Finally, as an Online Store, it has the following obligations
If you trade in the EU, Norway, Iceland and Liechtenstein, you have the following obligations in relation to the Dispute Resolution platform. These obligations apply to ALL ONLINE COMPANIES, whether or not they intend to use the Dispute Resolution platform
1. On your website, you must clearly indicate your email address. Simply providing an interactive contact form is not enough.
2. You must include on your website a link to the online dispute resolution platform ec.europa.eu/consumers/odr. The link must be visible and easily accessible on the website.